Q: How much is the shipping fee? (When shipping within Japan)

・Free shipping for purchases over 5,500 yen (tax included).
・If your purchase amount is less than 5,500 yen (tax included), the following shipping charges will apply.

Hokkaido: 1,250 yen (tax included)
Kyushu: 1,250 yen (tax included)
Okinawa: 1,950 yen (tax included)
Other regions: 770 yen (tax included)
*Please note that if the total amount is less than 5,500 yen (tax included) after using the coupon, free shipping will not be applied.

Q: How much is the COD fee? (When shipping within Japan)

Nationwide flat rate: 330 yen.

Q: Can I change or cancel my order after placing it?

Basically it is possible.
However, if the item has already been shipped/received, it may take some time as it will need to be picked up and returned.

Q: I want to check if my order has been placed.

Please contact us by email or phone at the address below.

TEL: 050-5799-4673 (Hours: 10:00-18:00)
Email: contact@kapelmuur.net

Q: What payment methods are available? (When shipping within Japan)

You can choose from credit card, bank transfer, postal transfer, or cash on delivery.

Q: Can I order by phone? (For shipping within Japan)

Please contact us at the number below.

TEL: 050-5799-4673 (Reception hours: 9:30-18:00)

Q: Can I get a receipt?

We can issue a receipt if you pay by credit card, bank transfer, or postal transfer.
If you choose cash on delivery, please use the receipt issued by the delivery company.

[Care instructions]

Q: Are there any tips for caring for cycling wear?

Our cycling clothing does not require any special care.
There is no problem with washing it in your home washing machine with other clothes as usual, but please take note of the following points.

- Please avoid using bleach or a dryer as this will damage the print and the texture of the fabric.

・There is no problem with oxygen bleach. Chlorine bleach is not suitable for colored or patterned items.

- To prevent damage to the zipper and other clothing, please close the zipper all the way to the top.

- To maintain the vividness of the print, we recommend turning the garment inside out when hanging it out to dry after washing.

- Padded pants will dry faster if you turn them inside out when hanging them out to dry.

Please note that if you fold the pad before it is completely dry, the color of the pad may transfer to other parts of the pad.

- Even if the color of the pad transfers, you can just wash it again and there will be no problem.

・Do not wash with clothing that has hook-and-loop fasteners (Velcro).

- Please be careful as fabric for pants and gloves is particularly prone to pilling.

*It is safer to wash pants and gloves separately from other clothing and in a fine mesh laundry net.

-If the item is dirty, pre-treat it to make it easier to remove the dirt before placing it in a laundry net.

・Please avoid ironing clothing or accessories with transfer-type reflectors.

- The synthetic leather of the gloves may fade if they get wet, so please keep them separate from other clothing.

Q: I don't know how to read the washing instructions.

Please see the ISO laundry mark list.
https://www.kapelmuur.net/pages/isowash

[About size]

Q: This is my first time purchasing cycling wear online. I'm unsure about the size, is there a guideline?

All products are listed with their actual size.
Please measure your own three sizes and consider the appropriate size.
If your chest measurement is equivalent to a size M and your waist measurement is equivalent to a size L, we recommend that you choose a size L.

Q: How do I read the size chart?

Generally, the measurements shown are taken when the item is laid flat.
For jerseys etc., double this number to get the circumference.
A nude size chart is provided below the size chart, so please check it against your own size.

If you are unsure which size to choose, please contact us via "Contact Us" and let us know the product number of the item you are considering, as well as your height and three sizes, and we will suggest a size for you.
* Reception hours: 10:00-18:00

Q: Is the only difference between men's and women's clothing the size? I'm a slim man weighing 50kg, but if the size fits me, will I be okay with wearing women's clothing?

The ladies' model is made to fit a woman's body better, so we do not recommend it for men as they may find it uncomfortable, such as too tight around the waist.

QWhat is the difference between a shell and a jacket?

A shell is a garment designed primarily to provide wind protection, like a windbreaker.
Because jackets are designed to keep you warm, they tend to have fleece linings and various other functions, and they tend to be more expensive.
We recommend wearing a shell from spring through to early autumn when it is cooler, such as in the mornings and evenings, or if you need portability when riding in the mountains or on the go, and a jacket if you want to keep warm in the winter.

Q: Do you have larger size cycling wear for men and women?

All of our products are unisex, except for ladies' sizes and some cycle pants.

While it depends on the product, unisex sizes generally range from XL to WXL, and women's sizes range from 40 (equivalent to L size) to 42 (equivalent to XL size).

The WL and WXL sizes are two sizes larger in width than in height.
WL size: Length is equivalent to L size, width is equivalent to XXL size
WXL size: Length is XL size, width is 4L size

Q: Should I wear something under my cycling jersey?

The fabric is soft and comfortable against the skin, so you can wear it by itself without any problems.
You will be more comfortable if you wear underwear that suits the season.

[About the colors of the products listed]

Q: Is there a difference in color between the product photos and the actual product?

We try to make the product photos you see as close to the actual colors as possible, but depending on your environment (monitor, browser, etc.), the colors you see may differ slightly from the actual product. Please note this in advance.