Q: How much does shipping cost? (When shipped within Japan)

・Free shipping for purchases over 5,500 yen including tax.
・If the purchase amount is less than 5,500 yen including tax, the following shipping charges will be incurred.

Hokkaido: 1,250 yen (tax included)
Kyushu: 1,250 yen (tax included)
Okinawa: 1,950 yen (tax included)
Other areas: 770 yen (tax included)
*Please note that free shipping will not be applied if the total amount is less than 5,500 yen (tax included) due to coupon use.

Q: How much is the cash on delivery fee? (When shipped within Japan)

Nationwide flat rate: 330 yen.

Q: Is it possible to change or cancel an order after placing it?

It's basically possible.
However, if the item has already been shipped/received, it may take some time to collect or return the item.

Q I would like to check if my order has been placed.

Please contact us by email or phone below.

TEL: 03-6418-9448 (Reception hours: 10:00-18:00)
Email: contact@kapelmuur.net

Q: What payment methods are available? (When shipped within Japan)

You can choose from credit card, bank transfer, postal transfer, and cash on delivery.

Q: Is it possible to order by phone? (When shipped within Japan)

Please use the number below.

TEL: 03-6418-9448 (Reception hours: 9:30-18:00)

Q: Is it possible to issue a receipt?

We can issue tickets for credit cards, bank transfers, and postal transfers.
In the case of cash on delivery, please use the receipt issued by the delivery company.

[About care]

Q Do you have any tips for caring for cycling wear?

Our cycling clothing requires no special care.
You can wash it normally in your washing machine at home with other clothes, but please be careful of the following points.

・Please avoid using bleach and tumble drying as this will damage the print and texture of the fabric.

・There is no particular problem with oxygen bleach. Also, chlorine bleach is not suitable for colored items.

- Close the zipper all the way to the top to prevent damage to the zipper and damage to other clothing.

・In order to keep the print vivid for a long time, we recommend turning it inside out when drying it after washing.

・Pants with pads will dry faster if you turn them inside out.

- Please note that if you fold the pad before it is completely dry, the color of the pad may bleed.

- Even if the color of the pad transfers, there is no problem as long as you wash it again.

・Do not wash with clothing that comes with hook-and-loop fasteners (velcro).

・Please be careful, especially as the fabric for pants and gloves is prone to pilling.

*It is safer to wash pants and gloves separately from other clothing in a fine laundry net.

・If there is dirt, please pre-treat it to make it easier to remove the dirt before placing it in the laundry net.

・Please avoid ironing clothing and accessories that have transfer type reflectors attached.

- The synthetic leather of the gloves may fade if it gets wet, so please separate them from other clothing.

Q: I don't know how to read the washing label.

Please see [List of laundry marks based on ISO].
https://www.kapelmuur.net/pages/isowash

[About size]

Q I am purchasing cycling wear for the first time online. I'm not sure about the size, do you have any guidelines?

The actual product size is listed for all products.
Please measure your own three sizes and consider the appropriate size.
If your chest circumference is equivalent to size M and your waist circumference is equivalent to size L, we recommend choosing size L.

Q: Please tell me how to read the size chart.

Basically, we list the sizes measured when the item is laid flat.
For jerseys, etc., the number for one round is double that number.
Below the size chart is a nude size chart, so please consider comparing it with your own size.

If you are unsure about choosing a size, please contact us via "Contact Us" and let us know the product number, height, and measurements of the product you are considering, and we will suggest a size for you.
*Reception hours: 10:00-18:00

Q Is the size the only difference between women's and men's clothing? I'm a slender guy at 50kg, but if the size fits, would it be okay for a lady?

We do not recommend women's models because they are made to fit more closely to women's bodies, and men may find the waist tight or uncomfortable.

Q: What is the difference between a shell and a jacket?

The shell is a garment designed mainly for wind protection, like a windbreaker.
Jackets are made with cold weather in mind, so they have fleece lining and various other functions, and they tend to be expensive.
From spring to early fall, we recommend choosing a shell when it gets cold in the mornings and evenings, or when you need portability for riding in the mountains or on the go, and a jacket when you want to protect yourself from the cold in the winter. Masu.

Q Do you have larger size cycling wear for men and women?

All of our products are unisex, with the exception of women's sizes and some cycling pants.

Unisex sizes vary depending on the product, but generally range from XL to WXL, and women's sizes range from 40 (equivalent to L size) to 42 (equivalent to XL size).

WL size/WXL size are each two sizes larger in width than height.
WL size: The height is equivalent to L size, and the width is equivalent to XXL size.
WXL size: height is equivalent to XL size, width is equivalent to 4L size

Q: Should I wear something under my cycling jersey?

It is made of soft fabric that can be worn over your bare skin, so there is no problem even if you wear it alone.
Wearing underwear that matches the season will make you more comfortable.

[About the colors of the listed products]

Q: Is there a difference between the color of the product picture and the actual product?

We strive to make the photos of the products you see as close to the actual colors as possible, but due to differences in your environment (monitor, browser, etc.), the color appearance may differ slightly from the actual product. Masu. Please note.